If I cancel my membership, can I reactivate it at a later date?

Maybe. In order to ensure our members receive exceptional value (compared to pay-as-you-go cages), the number of memberships available is extremely limited. Once the program is at its maximum capacity, membership is closed and the waiting list is created. If you cancel and want to return, you may have to wait for a spot to open up. Additionally, members who cancel prior to the end of their 12-month commitment are required to pay a $49 re-enrollment fee (upon rejoining).

Can I upgrade/downgrade my membership?

Downgrade, yes. Upgrade, maybe - it depends if the program is on a waiting list. Remember, the algorithm that controls the Cage Time schedule will only allow a certain number of memberships. Once you downgrade your membership, this will open up a booking which will then be given to a new member from the waiting list. When the facility is on a waiting list, members who want to upgrade need to make their request by joining the waiting list (below).

Do you offer instruction?

No. In our experience, instructors require premium time slots, which is not cohesive with the Cage Time model. Our premium time slots are reserved solely for member bookings. If you have an instructor that would like to attend your session, that is permitted under our terms of use.

How does each booking work?

Visit mycagetime.com and click “book a cage”. Next, arrive at the front door 5 minutes prior to your booking and enter your pin code. Once you enter the facility, cage clean-up will be underway (the previous booking has 5 minutes to get the balls picked up). Once the previous group has exited, enter the cage and place the ball catcher behind the appropriate home plate that corresponds with either the baseball or softball machine, as well as the proper distance for your player’s age group. Next, flip on the machine and set the desired speed and pitch type. After a few seconds, the machine will be up to speed and a test pitch can be sent. Once you have the machine firing strikes, the player can enter the cage and begin swinging. With total cage set up taking less than 5 minutes, and total cage clean up taking about 5 minutes, each session includes at least 20 minutes of swing time. More than enough for a quality workout.

Will Cage Time teach me how to use the pitching machines?

Yes. During the week prior to the grand opening, Cage Time will provide 10 training sessions; each member is required to attend at least one of these sessions. During the 20 minute training, you (and other members) will receive instruction on the machines, as well as facility overviews. Additionally, instructional tutorials can be found in the video section at mycagetime.com/video

Do you offer baseball & softball?

Yes, the cage is set up for both baseball and softball (the machines do not need to be changed, just adjusted). To save you time, Cage Time’s patent-pending Smart Turf Design has the home plates displayed on the turf, eliminating the need to measure the distance from the machine. This saves you time and allows the player to get more swings.

How can you offer unlimited hitting so cheap?

Cage Time incorporates key technology solutions that enable us to operate with a limited number of employees. Additionally, unlike other facilities that have thousands of square feet, Cage Time is small - just one cage per location. Last but not least, the commitment of our members is a key factor to keeping the cost low. Whereas many facilities experience seasonal revenue, Cage Time’s revenue is spread out over the entire year. Because of this, our facility does not have to increase the price during the busiest months in order to cover the shortfall of the slow months. The end result is lower prices on a more consistent basis.

Is there an option for teams?

Yes. The most popular option is for each player to become a Gold member, at which point, team practices can be coordinated. For example;

Assuming everyone on a 12 player team becomes a Gold member ($25/mo), the team collectively has twelve 30-minute bookings that can be held at any given time. Most commonly, coaches will break this into 2-hour practices (requiring 4 of the teams 12 bookings). Under this scenario, 4 players from the team would book a 2-hour block (practice #1), then another 4 players would book a second 2-hour block (practice #2), and finally, the last 4 players would book a third 2-hour block (practice #3). Effectively, the team has three 2-hour practices scheduled. Once practice #1 is complete, that group of players books another block (practice #4).

Because of our unique model, this can occur as frequently as your schedule allows; meaning, each 2-hour practice could be a few days apart - it does not have to be separated by “a week” unless you want it to be.

For players that want to hit outside of team practices, our Platinum membership is a good choice. The Platinum membership allows 2 bookings to be held at any given time, thus, the player can book a practice slot for their team schedule, and also has a private booking to use throughout the month.

*Because Cage Time features a single private tunnel, we recommend team practices are broken into sections (players 1-3 hit during the first 30 minutes, then group 2, 3, and then 4.) Effectively, parents and players can be finished with hitting practice in about 30 minutes.

How does the 24-hour access work?

Upon purchasing a membership, each member receives a 6 digit pin number. (This code is unique to your membership.) When you have a Cage Time booked, simply show up 5 minutes prior and enter your pin on the door keypad; this will unlock the door. NOTE: Pin numbers only work 5 minutes prior to the time booked and during the subsequent 30 minute period. If you do not have a time booked, your pin number will not open the door. Because pin numbers only work when the customer has an appointment, Cage Time software knows who’s in the facility at all times.